Retail Operations Supervisor Required at Oulu in Finland

Job Description

Overview:

Joining our vibrant Retail Team as a Retail Operations Supervisor, you’ll be at the forefront of day-to-day operations, ensuring a seamless and positive experience for both customers and staff. This leadership position involves collaborative efforts with sales, inventory management, and customer service professionals, offering an exceptional opportunity for individuals aspiring to lead in the retail sector.

Key Responsibilities:

Holistic Store Oversight:

Oversee all aspects of store operations, from meticulous inventory management to coordinating with sales teams, ensuring excellence in customer service.

Collaborative Leadership:

• Collaborate with sales associates, product managers, and cross-functional teams to lead and optimize store processes.

Exemplary Retail Process Standards:

• Uphold the highest standards in the retail process, ensuring customer interactions and transactions align with company standards.

Accurate Planning and Forecasting:

• Provide precise estimates for inventory levels, sales forecasts, and staffing requirements during planning sessions.

Strategic Collaboration and Communication:

• Contribute to strategy discussions involving non-sales team members, effectively communicating customer feedback and staying abreast of market trends.

Deliverable Excellence:

• Develop, refine, and oversee store deliverables, including impactful visual merchandising, innovative sales promotions, and customer engagement strategies.

Data-Driven Decision-Making:

• Make data-driven choices by identifying assumptions for testing and collaborating with analysts to measure store effectiveness.

Customer-Centric Store Layouts:

• Design and implement customer-centric store layouts, recognizing the value of adopting common retail patterns for an enhanced shopping experience.

Transparent Reporting:

• Present updates or noteworthy achievements transparently in team meetings or company-wide discussions.

Skills & Experience:

• Three years or more of experience as a supervisor in a retail setting.
• Proficient in using retail tools such as point-of-sale systems, inventory management software, or similar applications.
• Demonstrated leadership and team management skills.
• Familiarity with customer relationship management and inventory control.
• Strong communication and interpersonal skills, with the ability to assist and engage with customers and team members.
• Flexibility and adaptability to varying store requirements.
• Basic analytical skills for understanding market trends and customer behavior.

Note:

This job description provides a comprehensive overview, acknowledging the potential for flexibility as the role evolves within the dynamic environment of our Retail Team.